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 - RETURNS AND EXCHANGES  -

 

We accept returns and exchanges of products when, for instance, if the product you ordered is not what you had in mind or you have chosen the wrong size, and you wish to return it. Under these circumstances you are responsible for the return shipping costs. Please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

At the date of receiving your package, you have 14 days to return it. Before sending your item(s) back send an email with the following info to info@onedayparade.com:
- name 
- order number
- item(s)
- reason of return 

After you have received a confirmation e-mail, the item(s) can be sent to:
One Day Parade.
Returns / #order number
Schonauwen 86
3401 HJ IJsselstein
The Netherlands

The product must be in new condition. If the product is ruined, washed or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. After receiving the item(s) we pay the amount within 14 days.

We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size. If, however, One Day Parade has made a mistake regarding your order we will assume the shipping costs. If this is the case, please contact us as soon as possible at info@onedayparade.com

 

 

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